Terms of service
Terms and Conditions
Making a Purchase
As you browse each product on the website, enter the quantity required and click the 'Add to Basket' button. Your shopping basket contents will be shown at the top of your screen. At the checkout you will be asked for a few details that we need to be able to satisfy your order.
Postage and Package Prices
Stated prices on this site include standard postage for orders from within the United Kingdom. Postage and packing for overseas orders is calculated by my website and will be shown once you have submitted the delivery details for your order. Please contact me if you would like further details.
Acknowledgment of your Order
Once your online order has been submitted, you will be notified via email to confirm receipt of your order. If you do not receive this confirmation email within 6 hours, please contact me. Please do not delete this confirmation email until your goods are received.
Delivery Schedule
I aim to get U.K. orders delivered within 7 working days and international orders delivered within 14 working days (international postal systems permitting!) otherwise I will contact you.
Refunds
I offer a full refund policy. If you are dissatisfied with any of my products, for whatever reason, you may return it (in original condition and packaging please) within ten days of delivery for a full refund. Unfortunately, I cannot refund postage costs where an item is not damaged or faulty.
Copyright
All imagery and artwork on this website are Copyright © Liz Cook Charts. Please do not reproduce them without my express permission.
Privacy Policy
Your Personal Information
I collect your voluntarily submitted personal information only for the purposes of fulfilling your order.
If you opt-in to my email newsletter, your email address will be added to my email subscribers list. Email newsletters that I send you will always include the option to unsubscribe.
Cookies
If cookies are enabled in your browser, my site will use them only for processing your order and for my website's Google Analytics reporting. Data used in my website's Google Analytics reporting is anonymous.